Customers Often Ask Us - we're more than happy to address any question you might have

 

I want to drive my car away on the day what documentation do I need to bring with me?

Please ensure you bring your driving licence with you (we just need the plastic photo ID card).

If you require a finance quotation, then please ensure you have the following documents with you: Passport, Utility Bill (in your name and current address), Bank statement in joint or sole name at current address within the last 90 days, Credit or debit card.

If you are interested in part exchanging your current vehicle then please ensure you have the following so we can provide the best price possible: V5, Service History, MOT Certificate.

Please also bring along any other relevant paperwork you feel would be useful.

Can I pay for my car using a debit/credit card?

Due to recent changes to legislation restricting us from passing on the surcharge levied by debit/credit card providers to you the consumer, and to ensure that you are not disadvantaged by the introduction of a service charge across all payment methods that would allow us to recoup this surcharge, thereby keeping our prices as low as possible, we can no longer accept payments of more than £200 by credit/debit card against a vehicle. If you are not financing the purchase of your vehicle with us then you will need to pay the balance (excluding the £200 deposit) via bank transfer when collecting your vehicle.

Are all the cars advertised on your website available for sale?

Our website is populated from our dealer management system via a daily feed, once a car is delivered and invoiced on the system the next time the feed runs it will be removed from our website, this can take up to 24 hours. The third party portals we advertise with are updated via feeds generated from our website. These are sent daily but this can mean that these portals will take up to 48-72 hours to update from the time we have invoiced off a vehicle. Please contact us to check availability if you are travelling from a distance.

I have a problem with my car what should I do?

As a used car retailer we have a liability for the car we sold to you for six months from the point of sale. Our liability extends to any problem that occurs as a result of a fault that can be proven to be present at the point of sale. In the unlikely event that you do experience a problem with the car within the first six months and believe this was present at the point of sale you must report it to us and give us the opportunity to fulfil our obligation to you and put it right. Under no circumstances should you book your car into another garage to have rectification work carried out without contacting our after sales department first.

How accurate are the vehicle technical specifications and descriptions?

We go to great lengths to verify and validate the technical specifications and descriptions we publish against our vehicles online. However, we have no control over manufacturer data supplied by the DVLA/CAP. Whilst 99%+ of our vehicles are published with the correct detail it is vital that if there is a feature of the vehicle that is prime in your decision to buy please ensure you qualify this at the point of sale.